We'd love to hear from you.

Brissa Keepsake — Real humans, real fast replies

Have a question about an order? Want to check on your portrait? Planning a bulk gift order for your team? We're here.

When writing about an order, please include your order number so we can help you right away.

Before you write—quick answers

Where is my order?
Production takes 2–5 business days. You'll receive a shipping confirmation with tracking once it ships.

I want to change my photo / name after ordering.
Email us within 12 hours of placing the order. After that, production may have already started.

I want to place a bulk order (10+ pieces) for an event or gift.
We love those. Email us with details and we'll put together a custom quote.